Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Behind the Scenes of Stand Up To Cancer’s 10th Anniversary

Five9
Cloud

Today alone, 4,754 people in the United States will be diagnosed with cancer. That is a statistic that cannot be ignored. Being a two-time survivor of cancer, I know firsthand that it can be beat.

Niki Hall Chief Marketing Officer

Summer Series: Evolution of the Contact Center Wrap-Up [Part 5]

They say all good things must come to an end – and our summer series is no exception. Thank you to everyone who has journeyed with us over the last four weeks as we reflected on the contact center of the past, present, and future.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

Summer Series: AI and the Contact Center of the Future [Part 4]

AI and Automation

Artificial Intelligence can be a game changer by taking the burden off the customer, enabling an amazing experience. AI is here – and soon will transform every part of the contact center.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Speeding Up With The Cloud

Cloud

Cloud contact center or Contact Center as a Service (CCaaS) has become increasingly popular due to its improved speed, efficiency, flexibility, lower cost, as well as the ability to drive better experiences for both, customers and agents.

Sabine Winterkamp Vice President of International Marketing

Summer Series: Cloud and the Contact Center [Part 3]

Cloud

“Cloud” continues to be one of the top buzzwords we hear in technology. Cloud computing, cloud-based solutions, cloud applications – it’s all about the cloud and the contact center is not immune.

Peter Milligan Senior Product Marketing Manager

Class of 2018 Interns: Summer in Review

Five9

I was lucky enough to catch up with my fellow summer interns and reflect on the last 12 weeks at Five9 headquarters. Here's a look at what we've been up to.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

TEMPOE Credits Five9 for Improved Customer Experience and Agent Productivity

It was imperative for TEMPOE to find a new contact center solution, not only for its outbound dialing challenge, but also to address the agent productivity, call handling and IVR complications they faced. Thanks to Five9, they were able to accomplish their original objectives and more.