Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

A Year in Review: The Top 7 Five9 blogs from 2018

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As we prepare to ring in 2019 with champagne toasts, fireworks and good friends, I would like to take a moment to reflect on what a great year 2018 was for Five9. To help us remember some of our 2018 highlights, I’m sharing our top 7 blogs from this past year.

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Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

A Year in Review: The Top Analyst Insights of 2018

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As the year comes to a close, there is no better time to reflect on the insights of industry analysts, whose expertise has helped Five9 get to where it is today. Here are my favorite articles of 2018, highlighting memorable moments and analyst perceptions.

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Aragon Research Recognizes Five9 with “Innovation Award” in Intelligent Contact Center Category

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It’s no surprise here at Five9 that 2018 has been a year of celebratory milestones. And it’s not over as we’re also adding some more award wins to our portfolio.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

Five9 Customer Service Index 2018 – The Customer Experience Era is Now

Customer/Digital Engagement

The leaves have changed color, the weather has started to cool, and Sundays’ agenda consists of good old fashioned football. Now is the time when we decorate our homes with bright lights and decorative trees, gather with family and friends and before you know it we’ll be fully immersed in the end of the year holiday rush.

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Reliability Matters

Spending Thanksgiving surrounded by loved ones isn’t the only time that matters this season – making sure your contact center is reliable and has no interruptions is of the most importance.

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Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 3

In the final installment of our Customer Service Metrics series, we will discuss our final two tips for determining whether your metrics are customer-centric or self-centric, and how that will impact your customers’ experiences.

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Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 2

Customer/Digital Engagement

In my last blog, we discussed how approaching your business from the perspective of the customer and what matters to them will better position your agents to foster great customer experiences. In Part 2 of our 3 part Customer Service Metrics series, we dive into the importance of customer support availability and which metrics to measure.

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Five9 Blog

A Year in Review: The Top 7 Five9 blogs from 2018

A Year in Review: The Top Analyst Insights of 2018

Aragon Research Recognizes Five9 with “Innovation Award” in Intelligent Contact Center Category

Five9 Customer Service Index 2018 – The Customer Experience Era is Now

Reliability Matters

Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 3

Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 2

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