Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

[LIVE WEBINAR] How Teladoc Health Delivers Seamless Patient Interactions with Five9

Customer/Digital Engagement

On November 6th, join us in a live webinar to learn about Teladoc Health and why they chose to partner with Five9 to provide high quality care for every patient interaction anytime, anywhere and in over 20 languages.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9 Provides Frictionless CX at Microsoft Ignite

Cloud

With all the big announcements at Ignite, we figured we’d revisit the fact that your customer and sales teams need the whole picture at their fingertips, regardless of what technology you use to provide that customer experience.

Five9

[PODCAST] Why AI is Overhyped, But Underused w/ Brian Atkinson

AI and Automation

Everyone’s got that buzz-term that they’re sick of. That they’d be fine if they never heard again. On a recent episode of the That’s Genius! podcast, Brian Atkinson talked about his role in the EMEA marketplace, partner ecosystems, and shared his least favorite buzz term. What was it?

Five9

[WEBINAR] How Analytics can Transform Your Customer Experience

On October 24th at 10 AM PT/1 PM ET, join our lively discussion with No Jitter and Nemertes Research. In this webinar you’ll learn about 3 key customer transformation projects relating to analytics that are tied to improving customer satisfaction, customer effort scores and net promoter score, as well as reducing agent turnover.

Peter Milligan Senior Product Marketing Manager

Consistency is Key – Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America

Five9

When contact center executives and IT leaders start vetting cloud contact center solutions, it’s only a matter of minutes before someone asks where we are placed on the Gartner Magic Quadrant. And, that’s no surprise to anyone in the industry.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

[WEBINAR] 4 Ways to Modernize Your CX Now

How can organizations differentiate their business? It’s quite simple: offer the lowest prices or deliver extraordinary customer experiences.

Five9

Blast Off to Zoomtopia

Events

Houston… We have a... change of plans. We are heading to San Jose, California! In T-minus four days, the third annual Zoomtopia is set to take off at the San Jose McEnery Convention Center and Five9 is a proud sponsor of this year’s event.

Five9

Five9 Blog

[LIVE WEBINAR] How Teladoc Health Delivers Seamless Patient Interactions with Five9

Five9 Provides Frictionless CX at Microsoft Ignite

[PODCAST] Why AI is Overhyped, But Underused w/ Brian Atkinson

[WEBINAR] How Analytics can Transform Your Customer Experience

Consistency is Key – Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America

[WEBINAR] 4 Ways to Modernize Your CX Now

Blast Off to Zoomtopia

Call 1-800-553-8159 to learn more about Five9