Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Customer Spotlight Webinar: How BISSELL Personalized Customer Experiences with Five9

Everyone remembers their first pet and the excitement it brings when you welcome them into your home.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

More Choice, More Flexibility and More Freedom with Five9 Network

Employee Engagement

I had the opportunity to speak with Matt Parker, Enterprise Sales Director and Mike Giffin, Solutions Architect at Five9, about a little topic called, ‘Network Connectivity’ – and what it means for the contact center. As a marketer, this isn’t a topic I hear a lot about so when I came up I naturally became interested.

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Five9 Women in Tech: Ariana Karzai

Five9

I am excited to introduce our new Five9 Women in Technology (WiT) Spotlight series! Every other week, I will introduce you to one of our amazing female Five9ers, who are making an impact in the tech industry.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

[PODCAST] ‘Call Center Agents Are Always Miserable’ & Other Contact Center Lies w/ Erin Wilson

Lies or truths? 1.) “Work and fun don’t mix.” 2.) “Call center agents should be miserable.” 3.) “On-prem is more reliable than the cloud.”

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5 Great Benefits of an Omnichannel Contact Center

Customer/Digital Engagement

But first, what is omnichannel? For the skeptics, it’s yet another buzzword and for the perfectionists, it’s a seamless way to deliver CX perfection across all available touchpoints, with full systems integration and incredible speed of response.

Andra Marin Marketing Programs Manager - EMEA

5 Omnichannel Lessons Learned the Hard Way

Customer/Digital Engagement

You just found discounted flights to your exciting summer destination. It may be taking a snooze on the white sand beaches of Hawaii or discovering ancient ruins in Greece. Regardless of the destination, you quickly book your flight in order to claim your discount.

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[PODCAST] 3 Proven Ways to Master the Customer Journey w/ Kerry Bodine

Customer/Digital Engagement

There’s been a resurgence in the focus on CX in recent years. A lot of businesses contribute it to millennials. But, in reality, good CX transcends generations. Turns out, everybody wants a better customer journey.

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Five9 Blog

Customer Spotlight Webinar: How BISSELL Personalized Customer Experiences with Five9

More Choice, More Flexibility and More Freedom with Five9 Network

Five9 Women in Tech: Ariana Karzai

[PODCAST] ‘Call Center Agents Are Always Miserable’ & Other Contact Center Lies w/ Erin Wilson

5 Great Benefits of an Omnichannel Contact Center

5 Omnichannel Lessons Learned the Hard Way

[PODCAST] 3 Proven Ways to Master the Customer Journey w/ Kerry Bodine

Call 1-800-553-8159 to learn more about Five9