Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

First Impressions as a Five9 Marketing Intern

Five9

Get a glimpse of Britney’s unexpected experience from a college student in search of an internship to an integrated marketing intern at her dream company.

Britney Pham Integrated Marketing Intern

Integrated Marketing Intern

Use Your Contact Center to Better Support Students

Optimize your higher-education contact center to improve the student, staff, and community experience.

Kevork Hill Five9 Content Strategy Intern

How Financial Services Orgs Can Improve Customer Experiences

With new and existing challenges facing financial services organizations, it is important to have an up-to-date contact center to ensure customer satisfaction. Find out how Five9 integrations and digital engagement can increase customer satisfaction.

Kevork Hill Five9 Content Strategy Intern

Turning the Healthcare Frown Upside-Down

Thomas John explains how today’s cloud contact centre AI technology can help the Healthservice overcome its challenges.

Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.

Five Key Themes that Defined Five9 CX Summit 2022

Events

Five9 CX Summit explored buzzworthy technologies like AI and analytics, employee engagement, and the future of the contact center.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.