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[WEBINAR] 5 Customer Experience Pitfalls to Avoid
August 14, 2019
Quality customer experience is vital for every business. However, enterprises continue to make common CX mistakes that often lead to agent turnover and the loss of key customer insights that are crucial to winning and keeping business.
How can you set your business up for success? With the right CX strategy in place, your organization can empower your agents, increase company loyalists and exceed KPIs by avoiding these common CX mishaps:
- Not having an omnichannel strategy
- Neglecting to use call center analytics
- Lacking agent support
- Failing to establish a customer care culture
- Not fulfilling the customer feedback loop
Join Darryl Addington, Five9 Director of Product Marketing, as he has a lively discussion with Robin Gareiss, President of Nemertes Research, about the top five CX pitfalls to avoid on Wednesday, August 21st at 11 a.m. PT.
Space is limited. Register today.
