AI and Automation

Next-Gen AI Summaries: Customization with Five9 GenAI Studio

AI and Automation

GenAI Studio allows you to easily optimize the output of your call summaries based on your business needs. Craft and assess free-form prompts effortlessly and seamlessly integrate them into AI summaries for enhanced customization.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Introducing Five9 GenAI Studio: Unleashing the True Power of GenAI for CX

AI and Automation

GenAI is a centralized hub for creating, managing, testing, and monitoring LLM prompts and GenAI applications. It is designed to unlock the full potential of Generative AI accessible to anyone who can type. This groundbreaking platform is the key to delivering exceptional customer interactions that are personalized, efficient, and impactful. Let’s see how.

Santosh Kulkarni Senior Product Management Director

Contextual Data: The New Gold in the Era of Generative AI

AI and Automation

Generative AI requires contextual data to perform its tasks effectively. Five9 has introduced GenAI Studio, a platform designed for building generative AI-powered contact centers, reflecting the evolving nature of data needs in AI applications.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

How AI is Catapulting Customer Experience in the Contact Center

AI and Automation

Five9 was recently lauded by Aragon Research for its growing AI capabilities, citing the enormous potential ahead within the contact center for its value to customer experience.

Niki Hall Chief Marketing Officer

Empower Agents through AI-Enabled Summaries using Five9 WFA

AI and Automation

Discover Five9's best-of-breed AI tools that go beyond a summary of individual interactions by providing an aggregate of summaries of all interactions or specific sets of interactions based on different criteria.

Five9

Optimizing Automation with Improved Five9 Intelligent Virtual Agent Experiences

AI and Automation

We continue to enhance our IVA service to deliver an improved self-service experience. Over the past quarter, we’ve released new features that support Automatic Language Detection, Speech Enabled Payments, Dialogflow CX for Voice, and more.

Sarika Prasad Senior Product Marketing Manager

Five9 Introduces Powerful New Features Amplifying Digital Engagement, the IVA Experience, and Empowering Administrators with Unified Self-Service

Five9 is excited to announce a range of powerful features, that are offered to empower businesses to deliver exceptional service and drive customer satisfaction. Our suite of enhancements covers various categories, catering to the diverse needs of modern contact centers. Let's dive into these innovations.

Sarika Prasad Senior Product Marketing Manager

Five9 Knows Healthcare: Improving Patient Care in Times of Calm and Crisis

Learn more about what Five9 can do for healthcare organizations. Get the link for the whitepaper, "Healthcare Anywhere: Deliver Next Generation Healthcare Experiences" to learn how to create connected experiences with patients and members by integrating your cloud contact center with your CRM, UC, and other key systems, and read more in this blog!

Five9

Break Down Data Silos and Drive Fluid Customer Experiences with Five9 Workflow Automation

AI and Automation

Workflow Automation enables companies to seamlessly connect disparate systems, aggregate information, and trigger cross-platform workflows, making CX more fluid.

Sarika Prasad Senior Product Marketing Manager

Unlock the Next Level of Agent Productivity with Generative AI Summary on Five9 Agent Assist

AI and Automation

It's hard to keep up with all the buzz around Generative AI and how it's set to transform the business landscape. It's been a hot topic of discussion in 2023, and many of us are curious about this technology's practical applications and viability in the contact center.

Sarika Prasad Senior Product Marketing Manager

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AI and Automation

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