AI and Automation

The Third Era of AI is Upon Us

AI and Automation

The evolution of AI and where it is going.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

2023’s Top 4 AI Use Cases in Healthcare Communications

AI and Automation

Details on the top four examples of using AI to improve patient experience.

Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

Delivering on the Promise of Conversational AI  

AI and Automation

Clever implementation practices can help bridge the gap between the promise of and delivery of conversational AI in the contact center.

Justin Guerra Enterprise Solution Consultant

Crossing the CX Boundary

A couple of weeks ago, I had the opportunity to be one of the team members who represented Five9 together with one of our partners in country, Nuveto, for the first time in a big industry event in Spain. The event was held in Madrid at the Kinépolis cinema, where we had the pleasure of positioning our brand, celebrating the 25th anniversary of EXPO Customer Relationship, IFAES.

Carolina Rodríguez Vásquez Marketing Programs Specialist

Carolina Rodríguez Vásquez is a Marketing Programs Specialist in the Five9 EMEA Team. Before joining Five9, Carolina was a Marketing Content Manager who has worked for various European companies. Carolina graduated from UNIR University with a Master’s in Business Administration in 2021.

Discover the Latest Five9 Product Updates

Five9 IVA Development Becomes More Powerful and More Collaborative

AI and Automation

IVA’s help contact center agents become more productive and improve both employee and agent experience, resulting in a happier customer experience.

Richard Dumas VP of AI Product Strategy

How AI can Help Deliver Personalized and Fluid Customer Experiences

The ways customers engage continue to evolve. There is a huge shift toward self-driven, conversational, and personalized experiences across every channel.

Srinivasan Raghavan Senior Vice President of Product Management (AI, Automation & Digital Products)

Build AI platform and products leveraging AI & Automation that includes Agent Assist, Intelligent Virtual Agents, Work Flow Automation, Digital Engagement(Chat & Chatbots, Email, SMS, Video)

Time to Lift Off from On-Premises and Move to the Cloud

AI and Automation

It’s time to leave the old legacy system, stop fearing change and move to the cloud for happier customers, employees and ROI

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.