Today's customers expect personalized, human-like interactions — even from automated systems. However, the reality falls short. According to a survey by Gartner,only 8% of customers used a chatbot in their most recent customer service experience. Among those, just 25% expressed a willingness to use a chatbot again in the future.
To help companies understand both consumers and AI, Five9 published data that shows the importance of a human touch in CX. Learn what we found from our survey here.
At the AVANT Special Forces Summit, Five9 took home three awards, including top CCaaS vendor with the highest NPS score. Breakout sessions on CX and AI and notable panel appearances stood out.
The following post was originally published by Forbes Technology Council, authored by Jonathan Rosenberg. Pioneer in the telecommunications industry with over 25 years of experience, Jonathan Rosenberg is currently the CTO and Head of AI at Five9.
Say hello to Five9 AI Knowledge, our latest innovation to help businesses deliver seamless, knowledge-driven customer experience. Get ready to unlock smarter support, faster answers, and elevated engagement – read on. 
We’re thrilled to announce that Five9 has been selected as a premier launch partner for Salesforce’s Bring Your Own Channel (BYOC), an exciting new initiative with our Service Cloud Voice integration. This partnership marks another leap forward in empowering our joint customers with Five9 Messaging, offering greater choice and flexibility in communicating with customers. It also reaffirms our ongoing commitment to working with Salesforce to deliver world-class CX solutions, designed to elevate your contact center to new heights. Let’s take a look at how this next-level integration can benefit you.
