Speech Recognition Software

Use an Enhanced IVR System with Speech Recognition

When providing your callers with self-service applications, why not provide the best possible experience? Speech recognition software from Five9 delivers all of the tools you need to meet your callers’ expectations for service quality and efficiency. The Five9 IVR with Speech Recognition allows your customers to call your company at any time and gain access to efficient IVR self-service applications that enable them to provide touch-tone (DTMF) or speech input, depending on their preference or the circumstances of the call. Using the best speech recognition software with the latest technology, the Five9 IVR will analyze spoken input and provide an appropriate response, including easy-to-configure confirmations and error prompts for cases when the speech recognition engine cannot effectively hear the caller’s input. This IVR software can provide your customers options for bill payment, store and branch locations, debt collections and accounts payable, appointment reminders, order status, reservations, and more — saving your agents’ time for more complex, high-value customer service phone calls.