What Is Contact Center Software?
Contact center software refers to the computer program that call center agents use to interact with customers. Contact center software may be on-premises or cloud-based. Cloud-based contact centers are also known as contact centers as a service, or CCaaS. Modern CCaaS platforms utilize a combination of AI features that assist agents in customer engagements and offer an easy, intuitive interface that integrates with other systems.
Benefits of Cloud Contact Center Software
Cloud contact center software offers a variety of benefits compared to on-premises systems:
Accessible anywhere with internet
Enables remote work
Integrates easily with other software
Supports AI automation
![People working in an office](/sites/default/files/styles/responsive_max/public/2024-07/Engaged%20Contact%20Center%20Agents.png.webp?itok=M1Vhf_uh)