What Is Virtual Hold Technology (VHT)?
In a contact center, virtual hold technology (VHT) is a form of queue management that enables callers to reserve their place in line, hang up, and then have an agent call them back when it is their turn. It eliminates the need to wait on the line. This technology is also called queue callback. Virtual hold technology is especially useful during high volume periods as it reduces customer frustration.
Benefits of Virtual Hold Technology
There are several benefits for using virtual hold technology:
Reduces or eliminates hold times
Improves customer experience
Reduces call abandonment rates
Improves contact center efficiency
![Woman using phone and headset](/sites/default/files/styles/responsive_max/public/2024-05/hot_call_cold_call_754x450.webp?itok=m33oeU8d)