What Is A Virtual Call Center?
A virtual call center (VCC) is a contact center that utilizes cloud-based technology platforms to operate on a remote basis. Agents work from home or in groups in remote offices, across various geographies. They are not located in one central location. During the pandemic, many companies moved to virtual call centers and remained remote due to its many benefits.
Benefits of Virtual Call Centers
Virtual call centers offer numerous benefits:
Reduced overhead/operational costs
Access to larger talent pools
Flexible workstyles
Can cover more time zones
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