What Is A BPO Call Center?
A BPO call center is a business process outsourcer call center. This means that a company provides call center services to other companies in lieu of those companies having their own call centers. By outsourcing their call center, companies can save money and gain more scalability. Business process outsourcers develop high degrees of expertise, but companies may forfeit some control over their customer experience when using a BPO.
Benefits of Using A BPO Call Center
There are several benefits to using a BPO call center:
Cost savings from outsourcing
Easy to scale without hiring
Capacity to cover more time zones
Access to call center expertise
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