A Year in Review: The Top 7 Five9 blogs from 2018

As we prepare to ring in 2019 with champagne toasts, fireworks and good friends, I would like to take a moment to reflect on what a great year 2018 was for Five9. To help us remember some of our 2018 highlights, I’m sharing our top 7 blogs from this past year.

Enjoy these great reads and a little trip down 2018! 

• Five9 CEO Rowan Trollope shared his vision on AI and the Future of the Contact Center.

• We met Sophia, a hardworking professional who relies on her go-to brands to help get her through the work day.

• Rowan spoke to a packed house at Dreamforce 2018 and shared how the use of artificial intelligence to assist human agents is poised to redefine good customer service.

• We launched Five9 Genius - enabling pervasive intelligence throughout Five9 applications.

• Reliability matters. Especially now as customer expectations are at an all-time high.

• The customer experience era is now and as a result, Five9 released our Customer Service Index 2018.

• Five9 announced our new integration with Google Cloud Contact Center AI.