Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Introducing Five9 GenAI Studio: Unleashing the True Power of GenAI for CX

AI and Automation

GenAI is a centralized hub for creating, managing, testing, and monitoring LLM prompts and GenAI applications. It is designed to unlock the full potential of Generative AI accessible to anyone who can type. This groundbreaking platform is the key to delivering exceptional customer interactions that are personalized, efficient, and impactful. Let’s see how.

Santosh Kulkarni Senior Product Management Director

Empowering Perspectives: Five9 Female Executives Share the Career Advice that Impacted Them Most

Five9

I’m proud of how many strong female leaders we have within the Five9 organization in all parts of business, from engineering to customer advocacy to HR and marketing.

Andy Dignan Chief Operating Officer

Andy Dignan has spent the majority of his career in the contact center and collaboration space. From consulting, to implementing, to designing, and selling solutions, his strength lies in his ability to bridge the gap between technical and business level conversations. Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes. He has a deep understating of the technology landscape and is considered an industry expert in the contact center & collaboration industry.

Contextual Data: The New Gold in the Era of Generative AI

AI and Automation

Generative AI requires contextual data to perform its tasks effectively. Five9 has introduced GenAI Studio, a platform designed for building generative AI-powered contact centers, reflecting the evolving nature of data needs in AI applications.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

How AI is Catapulting Customer Experience in the Contact Center

AI and Automation

Five9 was recently lauded by Aragon Research for its growing AI capabilities, citing the enormous potential ahead within the contact center for its value to customer experience.

Niki Hall Chief Marketing Officer

Five9 Takes Flight on Google Cloud Marketplace

Five9

With our new listing on Google Cloud Marketplace, Five9 is poised to help even more businesses achieve their CX goals.

Hispanic Heritage Month: Cooking Carries Our Stories

Five9

Cooking carries our stories, and our meals bring people together. This Hispanic Heritage Month, learn more about how our Five9 Hispanic American employees celebrate this month and what favorite recipe carries THEIR story. 

Alondra Mendoza Social Marketing Coordinator

Unlocking the Secrets to Exceptional CX at Five9 CX Summit: A Recap

Events

The sunlit desert of Las Vegas was a fitting backdrop to the sizzling advancements unveiled at the Five9 CX Summit this year. Over three action-packed days from August 15-17, industry leaders, technology enthusiasts, and customer experience experts gathered to explore the future of cloud contact center solutions. Here's a recap of what went down.

Trisha Gouveia Senior Director, Integrated Marketing

A creative, passionate and highly accomplished leader credited with more than 25 years of industry experience combining leadership, event management and integrated marketing communications in the high technology sector.