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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Five 9 International SMS – Unlocking the Power of Communication Across Borders

As businesses expand globally, efficient and effective communication channels become paramount for contact centers to provide fluid customer communications across channels. Five9 has been supporting all Digital channels with powerful features and fluid customer interactions across channels. Five9 International SMS offerings now support 180 countries starting with the current release, helping customers to enhance contact center operations across the globe, boosting customer satisfaction and fostering seamless interactions across borders.
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Five9 Introduces Powerful New Features Amplifying Digital Engagement, the IVA Experience, and Empowering Administrators with Unified Self-Service

Five9 is excited to announce a range of powerful features, that are offered to empower businesses to deliver exceptional service and drive customer satisfaction. Our suite of enhancements covers various categories, catering to the diverse needs of modern contact centers. Let's dive into these innovations.
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Sarika Prasad Senior Product Marketing Manager
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Meet Chris Mitchell, Five9 Director of Channel Partners in Canada

Get to know our new Canada-based lead--here to help grow our partner ecosystem.
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Kelly McDonald Senior Marketing Manager

As marketing lead for the Five9 partner business, I get to work with our high-energy sales teams and our awesome ecosystem partners to help drive business and grow revenue. I have a BS and an MBA from Creighton University Heider College of Business and am based out of Omaha, NE.

Five9 CX Summit

Harness the Power of AI in Customer Experience at Five9 CX Summit

If you're eager to harness the power of AI to help you drive meaningful customer engagement, then you won’t want to miss Five9 CX Summit in Las Vegas from August 15 to 17. Read on to find out how AI is transforming the industry and how you can optimize it to meet your customers' needs at Five9 CX Summit.
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Trisha Gouveia Senior Director, Integrated Marketing

A creative, passionate and highly accomplished leader credited with more than 25 years of industry experience combining leadership, event management and integrated marketing communications in the high technology sector.

AAPI month

Five9 Celebrates Asian American & Pacific Islander Heritage Month

For the month of May, Five9’s employee resource group, APIDA, celebrated Asian American & Pacific Islander Heritage Month. Learn more about how Five9 celebrated and honored this month with our employees.
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Alondra Mendoza Social Marketing Coordinator
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Five9 CX Summit: Unleash the Power of People & Technology in Vegas!

In today’s ever-evolving, consumer-driven world, expected customer service is no longer the way to go to keep customers loyal. Today it is about a personalized customer experience. Curious to learn more? Come to our CX Summit this August to learn more about solutions that bring joy to the customer experience and discover the secrets behind the power of people and technology. Learn how to craft exceptional interactions in an exciting, fun-filled environment!
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Trisha Gouveia Senior Director, Integrated Marketing

A creative, passionate and highly accomplished leader credited with more than 25 years of industry experience combining leadership, event management and integrated marketing communications in the high technology sector.

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Five9 CX Summit is Back! Hello Vegas!

Are you ready to dive into the world of customer experience and discover the secrets to crafting exceptional interactions in an exciting, fun-filled environment? Then look no further and join us for Five9 CX Summit from August 15 to 17 in Las Vegas.
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Trisha Gouveia Senior Director, Integrated Marketing

A creative, passionate and highly accomplished leader credited with more than 25 years of industry experience combining leadership, event management and integrated marketing communications in the high technology sector.

Call 1-800-553-8159 to learn more about Five9

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