Five9 University Builds a Foundation for Success
During implementation, leverage Five9 University's contact and call center training programs to train your staff on the use of Five9 services.
Get training in delivery modes suitable to your organization's learning needs — from basic self-help overviews to advanced, interactive instructor-led classes. Through Five9 University, users can hone their skills and become subject matter experts in using the Five9 solution.
Five9 University also provides contact center certifications so your teams can prove their knowledge of key elements. Access Five9 University training software using your Five9 login or contact your Account Manager for more information.
Through Five9 University users can hone their skills and become subject matter experts in operating the Five9 solution.
Five9 University: A Total Training Program
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Online Training
Online training is a suite of eLearning training videos covering core applications and integrations. The content consists of short modules categorized by role, allowing you to quickly find topics of interest or view courses from beginning to end. The online training includes Administrator assessment exams to test your Five9 knowledge.
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Training Webinars
Training webinars cover introductory content for learners who need a quick overview or as a lead-in to more advanced training. Participate with access to a trainer in group sessions where questions are encouraged.
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Instructor-Led Training Courses
Take your training and contact center knowledge to the next level by attending instructor-led training classes. The interactive, hands-on approach in a small class setting helps solidify concepts and demonstrates the practical how-to that you need to maximize your Five9 solution.
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Train-the-Trainer
Train-the-Trainer sessions during implementation provide your training staff with a foundation for conducting end-user/agent training, including customizable training materials.
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Custom Training
We offer direct training to your agents and supervisors and various adoption services for enabling your teams. We will work with you to identify the right training or customized materials to meet your needs. This training is tuned for your employees and contact center ecosystem.
INTELLIGENT. CONNECTED. EFFORTLESS.
Agents, empowered with rich, real-time context. Self-service that feels like a real conversation. And customer joy that drives enterprise growth.
Achieve business success with our results-focused approach to sales, implementation, and service.
Prioritize Your Customers
Adopt the cloud contact center to meet your business needs – not the other way around.
Explore Our Portfolio
Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.
See Our Awards
Rely on our team to help you achieve continued success in an ever-evolving environment.
See Professional Services
INTELLIGENT. CONNECTED. EFFORTLESS.
Agents, empowered with rich, real-time context. Self-service that feels like a real conversation. And customer joy that drives enterprise growth.
Customer First
Achieve business success with our results-focused approach to sales, implementation, and service.
Prioritize Your CustomersCompletely Customizable
Adopt the cloud contact center to meet your business needs – not the other way around.
Explore Our PortfolioAlways Innovative
Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.
See Our AwardsAt Your Service
Rely on our team to help you achieve continued success in an ever-evolving environment.
See Professional Services
