Contact Center Resources: Get to Know the Five9 Cloud

Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.


Meeting the needs of today’s customers starts with rethinking your business capabilities. Find out why moving to a cloud contact centre is the logical path forward in a 21st-century marketplace.

With the Five9 Adapter for Zendesk, you can digitally transform your service organization and deliver a world-class experience for every customer interaction.

Five9 Professional Services is a team of trusted advisors committed to your success that provides expert guidance at every step of your journey. They work with you to create a contact center that expertly meets your organization’s specific business requirements while exceeding expectations.

NJ 211 is a statewide network of local 211 information and referral providers for New Jersey. The organization needed work-from-home capabilities, the flexibility to scale, and a cloud contact center solution with web capabilities. 

As interactions become more complex, use Five9 Agent Assist to empower your agents with real-time intelligence and automation, helping them become more effective and easily achieve the best outcomes.

Learn how Five9 Agent Assist can help your agents succeed and stay engaged.

With premises-based options having reached full maturity, are you ready to make the move to a cloud contact center to improve your operations and provide exceptional customer experiences?

During the pandemic university employees were forced to work remotely, and this transition impacted the IT help desk that handles remote tickets for students. Read the case study to learn how the University of Akron quickly moved its contact center to the cloud so it could remotely support students.

If the disruption caught your organization off guard and you were unable to provide the type of communication experiences and level of care today’s patients and members expect, now’s the time to migrate to the cloud so you can deliver healthcare anywhere, anytime.

With Five9 Enterprise Quality Management you can evaluate, score, and create training for your agents using recorded omnichannel events to help improve agent performance and enhance customer satisfaction.

Five9 Video enables customers to use their mobile device to share what they’re seeing with an agent who can quickly diagnose the problem, annotate the video feed, and guide them to the solution in real time. 

The Five9 Liftoff for Cisco program offers Contact Center Enterprise and Express users a series of capabilities to ease the transition from on premises systems to Five9. 

Genesys Engage and PureConnect users are in good hands with Five9. We have many former Genesys technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

We know moving your contact centre operations to the cloud can seem like a daunting task. By partnering with Five9, you can reduce any risk and make moving to the cloud easy.

Cisco Contact Center Enterprise and Express users are in good hands with Five9. We have many former Cisco leadership and technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

Regent University wanted to improve its communications channels and scale to meet growth goals. With Five9, they were able to move to the cloud with ease and scale on demand, enable an omnichannel experience so students could interact on their channel of choice and leverage workforce management and workforce optimization to improve agent scheduling and efficiency.

Five9 Enterprise Workforce Management (WFM) provides a powerful tool to strategically manage your workforce in the contact center to ensure maximum productivity while meeting the scheduling needs of your agents.

The Five9 WFO solution has a powerful protective layer of security that prevents exposure of valuable customer data. It supports efforts to meet regulatory compliance concerns and data privacy standards. 

To understand the current state of customer service, Five9 partnered with Zogby Analytics to survey business decision makers (BDMs) about the state of customer service and support. This report helps navigate the rapid digital transformation that the entire business community is experiencing. It focuses on BDMs and highlights their views of customer service and engagement from the executive suite.