Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Congratulations to Jessica Shea: CRN Women of the Channel 2023

Five9

Meet Jess Shea, our rock star and Partner Marketing Manager at Five9. Let’s celebrate her by getting to know a little more about her.

Jake Butterbaugh Five9 Vice President, Global Channel Sales

Should You DIY Your Number Reputation Management?

Customer/Digital Engagement

Are you equipped to handle spam labeling issues on your own or should you seek the help and guidance of a partner?

Angela Williams Senior Product Marketing Manager

Partners Experience the Five9 Difference at CX Summit

Events

Five9 partner Mark Jordan from Babble shares why CX Summit is worth the trip from the UK and why he keeps coming back.

Five9 Guest

Five9 Celebrates CRN Women of the Channel Leaders: Congratulations Stacey Cole!

Five9

Learn a little more about our channel partner leaders through Stacey Cole, Senior Director of Global Partner Marketing at Five9.

Jake Butterbaugh Five9 Vice President, Global Channel Sales

Unpacking the Rainbow Symbol of Pride: Why it Matters

Five9

Every June, the LGBTQ+ community and allies celebrate Pride Month, and, in recent years, we have seen a substantial increase in companies showing their support by incorporating the rainbow flag as part of their logos and/or products. Today, it’s vital to not only show pride in our actions but also through education and awareness.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

What Do Your Calls Look Like?

Customer/Digital Engagement

An updated look on call blocking and labeling for insights into phone number presentation.

Angela Williams Senior Product Marketing Manager

Optimizing Automation with Improved Five9 Intelligent Virtual Agent Experiences

AI and Automation

We continue to enhance our IVA service to deliver an improved self-service experience. Over the past quarter, we’ve released new features that support Automatic Language Detection, Speech Enabled Payments, Dialogflow CX for Voice, and more.

Sarika Prasad Senior Product Marketing Manager