Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Answers to the AI Questions You've Been Too Afraid to Ask [Part 2]

AI and Automation

What can AI do? What can't it do? AI today falls into a sort-of catchall. Truthfully, AI is in a blank slate mode. The programs today can reach almost

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Answers to the AI Questions You’ve Been Too Afraid to Ask [Part 1]

AI and Automation

Worried about the recent surge of artificial intelligence (AI), Chatbots and our impending botnet overlords? No need. Our sophisticated future tech is here

Five9

5 Ways to Create Customer Loyalty – It’s Customer Loyalty Month!

Customer/Digital Engagement

April is International Customer Loyalty Month which is a month for companies and their employees to make an extra push to create loyal customers.

Five9

Could Congress Force Call Centers to Stay in The US?

Cloud

Last month, Congress reintroduced a bill that could deter certain companies from sending call center jobs over seas. The United States Call Center Worker and Consumer Protection Act of 2017 would make certain offshoring call center companies ineligible for grants or guaranteed loans from the government.

3 Reasons Why Customers Choose Five9, In Their Words

It starts with a vision. For Five9 our vision is “great customer experiences every time.” Every day our employees around the world focus on this vision and every action is based on our customers.

Five9

Real-Time Resolution for the Modern Contact Center

Events

How can businesses provide a great customer engagement experience that lets customers know that they are truly valued and that their time is respected?

Blair Pleasant

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

Five9 Blog

Answers to the AI Questions You've Been Too Afraid to Ask [Part 2]

Answers to the AI Questions You’ve Been Too Afraid to Ask [Part 1]

5 Ways to Create Customer Loyalty – It’s Customer Loyalty Month!

More On The Positive Ties Between Good CX and Revenue

Could Congress Force Call Centers to Stay in The US?

3 Reasons Why Customers Choose Five9, In Their Words

Real-Time Resolution for the Modern Contact Center

Call 1-800-553-8159 to learn more about Five9