Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

A Day in the Life of a Traveling Salesman

I have flown on an airplane at least 20 times per month. This year alone I’ve rented a car 65 times, and stayed in over 80 hotels.

Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

Time Consuming Customer Service is Annoying – Become The Hero

Customer/Digital Engagement

It should be every company’s mandate to serve these customers quickly, efficiently and in high quality.

Sabine Winterkamp Vice President of International Marketing

Reimagining Your Contact Center to Attract the Modern Global Consumer

When I had trouble with my internet connection last week it made me wonder how those big companies were doing with their global customer service operations.

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

The Real Responsibilities of a Five9 Product Manager

Five9

As a product manager at Five9, my family, kids, and friends often ask me what exactly I do for my job.

Danny Wang Director of Product Management

There is good in this world. I am out there to find it every moment of every day being a husband, dad, runner, christian, and Director of Product Management at Five9.

Positive Customer Experience > Cost-Cutting Approach

Customer/Digital Engagement

Positive customer experience means each channel is consistent, each touch point makes sense, each rep knows what they’re discussing, etc.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

[Webinar] Cloud Contact Centers: Testing The Waters

Cloud

Your CIO understands these benefits at this point so here are some ideas for testing cloud options that leverage existing investments, rather than uprooting and forklifting them out.

Five9

Five9 Recognized by the Stevie Awards as a Company of the Year!

Five9

We’re proud to announce that the 2017 Stevie International Business Awards recognized Five9 in the “Company of the Year” category.

Five9

Five9 Blog

A Day in the Life of a Traveling Salesman

Time Consuming Customer Service is Annoying – Become The Hero

Reimagining Your Contact Center to Attract the Modern Global Consumer

The Real Responsibilities of a Five9 Product Manager

Positive Customer Experience > Cost-Cutting Approach

[Webinar] Cloud Contact Centers: Testing The Waters

Five9 Recognized by the Stevie Awards as a Company of the Year!

Call 1-800-553-8159 to learn more about Five9