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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Five9 CMO Ryan Kam on theCUBE

Five9 CMO, Ryan Kam, shared his thoughts on zero distance from your customers, the heart of businesses and the evolving landscape of technology. Today, we are recapping his interview with the hosts, Lisa Martin and Stu Miniman, on theCUBE. Here are the highlights:
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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CX in the City

Are there differing CX expectations from those who live in the city versus those that are in the suburbs or rural areas? Do customers really have different expectations based on where they are and live?
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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3 Keys to Superior Customer Service

If creating a great customer experience is important to your business, check out these three keys to delivering superior customer service:
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Dan Burkland: The Sky is the Limit

Last week, the Five9 team flew down to Orlando, Florida for an epic week at Enterprise Connect 2019. Over the course of three days, theCUBE broadcasted 22 interviews live from the Five9 booth. Today we are recapping the highlights from Five9 President Dan Burkland’s interview:
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Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

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Top Customer Contact Events You Have to Attend in 2019

We’re excited to be packing our bags once again and heading out to some incredible customer service & customer contact events this year. Filled with great relationships, insightful knowledge on the industry and more, we can’t wait to attend! Check out the top ones we’re attending and why you need to attend, too.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Five9 at Call & Contact Centre Expo 2019

Five9 is heading to Call & Contact Centre Expo, one of Europe’s leading call and contact centre events that showcases the latest and most effective technologies and strategies to industry professionals who are looking to excel in the customer engagement world.
Sabine Winterkamp
Sabine Winterkamp Vice President of International Marketing
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Does CX Really Matter?

I spoke a few weeks ago at CCW2019 in Berlin about “The Voice of the Customer.” In essence, we discussed if CX is still important and how should organizations strive to continuously improve their customer experience offerings from their call centers, and how it measuring up towards today’s customer expectations.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Call 1-800-553-8159 to learn more about Five9

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