Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

The Five Lessons the Coronavirus Taught me about Customer Service

There is no doubt that the COVID-19 virus is a crisis in which the world has not seen before. In addition to the difficulty world leaders, heath care professional and first responders are facing, there are also immense difficulties in properly servicing customers and enabling service teams.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

12 Years At Home: Tips from a Home-Working Pro

Employee Engagement

For many, working from home for the foreseeable future will be new. Not me. I’ve been working remotely for 12 years. And unlike most home workers, I’m not worried about children and pets noisily wandering into my conference calls. I live alone. Cabin fever and work focus are bigger tickets to me.

Jon Anderson Senior Director, Marketing

Jon Anderson has worked in contact center marketing for 25 years for several manufacturers – most are still in business. He began in marketing communications and worked his way into technical marketing. He’s also worked from home for 15 of those years and for Five9 since 2018.

The Rise of Remote Contact Center Agents

With the rise of technology companies, the adoption of working from home or remote workers has increased. Employers are offering their employees the option to work from home on a part-time or full-time basis to combat the heavy competition in the job market – especially here in the Bay Area.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Customer service agent using contact center software to communicate with customer

4 Ways Cloud Technology Helps Contact Centers Leverage Quality Talent, Anywhere

When it comes to staffing with remote agents, your contact center infrastructure can be enabling--or limiting. Cloud solutions are the obvious choice for contact centers that want to leverage the best talent, no matter where it's to be found.

Five9

Five9 Women In Tech: Valerie Barlow

Five9

Last month, I had the pleasure of introducing you to our Five9 Women in Technology President, Ariana Karzai. Next stop on our Five9 WiT spotlight tour, you will be meeting Valerie Barlow – Five9 Corporate Events Manager and active member of our Five9 WiT group.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

[PODCAST] Developing a Maniacal Customer Focus w/ Jake Butterbaugh

Cloud

Are you working on initiatives to make sure that you’re accessible and easy to do business with? Jake Butterbaugh says if you meet these three needs, you’ll be well on your way to delivering great customer service.

Five9

Industry Pioneer in Auto Auctions, KAR Global, Deploys Five9 and ServiceNow to Improve Customer Service and Streamline Operations Across 75 Countries

Five9 is proud to share that auto auction industry pioneer, KAR Global, deployed Five9 and ServiceNow to drive a unified, simplified, and seamless customer and employee experience globally across its more than 200 operating location.

Brian Schnack Senior Director, Product Management, CRM and Partner Ecosystem

Brian Schnack is an Iowa-born friend, parent, spouse, rugby teammate, and product manager. He attended West Point (where he moved fast and broke things), graduated from the University of Iowa, and ultimately moved to Santa Cruz. Brian has 20+ years’ experience designing and product managing the world's leading CRM- and Contact Center solutions.

Five9 Blog

The Five Lessons the Coronavirus Taught me about Customer Service

12 Years At Home: Tips from a Home-Working Pro

The Rise of Remote Contact Center Agents

4 Ways Cloud Technology Helps Contact Centers Leverage Quality Talent, Anywhere

Five9 Women In Tech: Valerie Barlow

[PODCAST] Developing a Maniacal Customer Focus w/ Jake Butterbaugh

Industry Pioneer in Auto Auctions, KAR Global, Deploys Five9 and ServiceNow to Improve Customer Service and Streamline Operations Across 75 Countries

Call 1-800-553-8159 to learn more about Five9