Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Andy Dignan Listed on “Top Gun 51 for 2020”

Five9

Five9 is thrilled when our employees are recognized as impactful leaders in the contact center industry. Andy Dignan, Senior Vice President of Global Partners, Professional Services, and International Sales for Five9, was recently listed on Channel Partners and Channel Futures “Top Gun 51 for 2020,” a list of the year's top channel leaders.

Kelly McDonald Senior Marketing Manager

As marketing lead for the Five9 partner business, I get to work with our high-energy sales teams and our awesome ecosystem partners to help drive business and grow revenue. I have a BS and an MBA from Creighton University Heider College of Business and am based out of Omaha, NE.

[PODCAST] The Best Mindset for CXOs in the Pandemic w/ Zeus Kerravala

Would you rather spend $1,000 on a laptop and 15 minutes on the phone with a rep or spend $800 on the same laptop but 5 hours on the phone getting passed from rep to rep?

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

[PODCAST] How Strategic Partnerships Make for Better CX w/ Walt Rossi

Cloud

Walt Rossi, Five9VP of Business Development, knows that it’s easy to say you’re in a working agreement with another company, but to combine your products into a solution that actually works for the customer is a whole other ballgame.

Five9

Tired of the Same Challenges? How a Ferry Company Brought their Customer Service into the 21st Century

Cloud

Companies, like people, often tolerate inconvenience and inefficient processes because the decision to change can be hard and daunting. But companies that decide to digitally transform find that leaving behind out-dated, 20th century technology, processes, and workflows has immediate rewards, including improving customer satisfaction.

Sabine Winterkamp Vice President of International Marketing

Why Five9: Hear From Our Summer 2020 Interns

Five9

To welcome our Summer 2020 Interns, we asked them why they chose Five9 and how they have begun to interact with the goal-setting and collaborative aspects of our Five9 culture as they start their virtual internships.

Cecily Kruger Communications and Social Media Intern

Cecily Kruger studies Communication at the University of Southern California. Throughout her studies at USC, she has focused on media and global communication practices. Cecily spent a year studying abroad in London and is thrilled to be interning at Five9.

What’s the difference between CPaaS, RPA and Workflow Automation?

AI and Automation

A colleague and I were recently discussing automated communications at scale and the conversation shifted into the difference between communication platform as a service (CPaaS), robotic process automation (RPA) and Workflow Automation. On the top level these terms felt very similar but once we drove into the definitions and their use cases it was eye opening in how these systems work together within a modern communication technology framework.

Five9

Fixing Customer Service w/ Rowan Trollope

AI and Automation

“Organizations are spending $275B a year as an industry to deliver an experience that a lot of times, most people don’t like. That feels like an opportunity to me.” These are words that you want to hear from your CEO.

Five9

Five9 Blog

Andy Dignan Listed on “Top Gun 51 for 2020”

[PODCAST] The Best Mindset for CXOs in the Pandemic w/ Zeus Kerravala

[PODCAST] How Strategic Partnerships Make for Better CX w/ Walt Rossi

Tired of the Same Challenges? How a Ferry Company Brought their Customer Service into the 21st Century

Why Five9: Hear From Our Summer 2020 Interns

What’s the difference between CPaaS, RPA and Workflow Automation?

Fixing Customer Service w/ Rowan Trollope

Call 1-800-553-8159 to learn more about Five9