Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

[ON-DEMAND WEBINAR] 3 Reasons Why a Modern Omnichannel Strategy is Crucial for Today’s New Customer Service Landscape

Customer/Digital Engagement

As we continue to navigate uncertainty in this new era of customer service, here are 3 reasons that summarize why modernizing your omnichannel solution has never been more important:

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

[PODCAST] A Get Together with our New VP of Product Marketing at Five9 w/ Terry Fortescue

Employee Engagement

Today’s customers are more demanding than ever and they want to engage with a brand how and when on their own terms. This means that for businesses to succeed they need to step up their digital engagement strategies.

Five9

What to Expect at Five9 CX Summit ‘20

Events

Bringing empathy to your contact center entails transforming your customer service through everything from the latest technology to finding creative ways to empower your agents. Five9 CX Summit has four different tracks to choose from that cover how to bring a human experience to different areas of your contact center. Here are the tracks offered at this year’s event:

Trisha Gouveia Senior Director, Integrated Marketing

A creative, passionate and highly accomplished leader credited with more than 25 years of industry experience combining leadership, event management and integrated marketing communications in the high technology sector.

[PODCAST] The Five Things Nobody Will Tell You About Succeeding at Remote Work w/ Greg Hanover

Employee Engagement

COVID threw the world for a loop. Thousands of folks have been forced into remote work. It can be hard and not everybody is built for it. But if you’ve been forced into remote work, how can you get the most out of it?

Five9

[PODCAST] The 2020 Summer Internship Program w/ Lindsey Kelejian, Cecily Kruger, and Nico Yankovich

Five9

This is normally the time of year that the halls at Five9 are packed with our summer interns. And while a lot of other companies have done away with the summer intern program all together, here at Five9, we couldn’t possibly just not have our summer interns.

Five9

Five9 CX Summit Is Going Virtual!

Events

Five9 is proud to announce that CX Summit is going virtual on September 16th! Join us to learn how to bring empathy and a more human experience to your contact center.

Trisha Gouveia Senior Director, Integrated Marketing

[PODCAST] The Road to CX Summit w/ Ryan Kam

Events

Show of hands if you were booked to attend a conference this year that either canceled, or moved virtual?

Five9

Five9 Blog

[ON-DEMAND WEBINAR] 3 Reasons Why a Modern Omnichannel Strategy is Crucial for Today’s New Customer Service Landscape

[PODCAST] A Get Together with our New VP of Product Marketing at Five9 w/ Terry Fortescue

What to Expect at Five9 CX Summit ‘20

[PODCAST] The Five Things Nobody Will Tell You About Succeeding at Remote Work w/ Greg Hanover

[PODCAST] The 2020 Summer Internship Program w/ Lindsey Kelejian, Cecily Kruger, and Nico Yankovich

Five9 CX Summit Is Going Virtual!

[PODCAST] The Road to CX Summit w/ Ryan Kam

Call 1-800-553-8159 to learn more about Five9