Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Global Scale Vs. Product Velocity: Not an OR but an AND for Five9 CCaaS

At a time when the contact center has become the front door for many businesses, Five9 is helping our customers meet new service demands and provide the excellent experiences that consumers have come to expect.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Teamwork Makes the Dream Work – Five9 Certified as a Great Place to Work

Five9

Coming into my new role at Five9 back in 2019, I had a vision for the organisation. Part of that vision revolved around the people and culture and, ultimately, being certified as a Great Place to Work in the UK. Today, I am proud to announce we have received this certification.

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How a Beloved ‘80s Song Evokes a ‘New CX Wave’

Events
Five9

New kid on the blog Mark Plant from the EMEA Five9 Partner Marketing team talks about the inaugural Five9 EMEA summit alongside an old favorite song:

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How To Team Up With The Right Partners: Lessons From March Madness

Five9

As I once again was invited to join numerous March Madness pools, it made me think about how a company picks a business partner amongst the myriad choices. Deciding on which pool to join can seem daunting. Below I share three key decision criteria when deciding on who to team up with:

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When Is Self-Service The Answer?

Identifying if a customer inquiry is a transactional or relational interaction can help determine if a customer needs to speak to a live agent or if their query can be resolved via a self-service channel. Darryl Addington, Five9 Director of Product Marketing, explains more:

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

The Importance of Omnichannel CX Design – How to Engage and Empowered Cross-Functional Teams

Employee Engagement

Have you ever urgently needed written information from a bank to apply for a home loan just to wait on hold after calling the bank’s help line? After what feels like forever, you are finally connected to a representative but as luck would have it, they aren’t authorized to type a letter on the bank’s letterhead.

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[PODCAST] 7 Tips for Human-Centered Customer Service w/ Scott Kolma‪n‬

Seven factors go into human-centered customer service. At Five9, we've identified all seven. Here they are from the customer's perspective:

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

Five9 Blog

Global Scale Vs. Product Velocity: Not an OR but an AND for Five9 CCaaS

Teamwork Makes the Dream Work – Five9 Certified as a Great Place to Work

How a Beloved ‘80s Song Evokes a ‘New CX Wave’

How To Team Up With The Right Partners: Lessons From March Madness

When Is Self-Service The Answer?

The Importance of Omnichannel CX Design – How to Engage and Empowered Cross-Functional Teams

[PODCAST] 7 Tips for Human-Centered Customer Service w/ Scott Kolma‪n‬

Call 1-800-553-8159 to learn more about Five9