Cloud

How Do You Know If a Channel Partner Program is Right For You?

Strategic partnerships with master agents, system integrators and resellers will help drive expansion for our company’s channel partner program.

Customer Experience - Execution = Contact Center Hallucination

Thomas Edison once said “a vision without execution is a hallucination,” and I couldn’t agree more. Was he referring to the contact center industry? Probably not, but it is no less a relevant thought. Since the dawn of contact centers, the vision for the industry has always been to...

Addressing Contact Center Surges Starts By Preparing in Advance

Imagine the chaos during peak times for customer service: florists on Valentine’s Day, retailers during the holidays, tax planners around April 15th and the application period for online schooling. One of the biggest challenges contact centers face is being able to quickly address staffing surges and peaks in activities in a short amount of time. Today, cloud technology and at-home agents are helping mitigate some of that chaos... Read on to hear advice from Liz Osborn on addressing contact center surges:

Liz Osborn

Future of the Contact Center: 7 Key Trends Driving a Massive Transformation (Part 2)

Contact centers are under pressure to adapt to the rapidly changing technology landscape and consumer expectations. There are seven key trends that will impact contact centers as they evolve to meet these shifting expectations. Read on to learn about trends #2 & #3:

Liz Osborn

Future of the Contact Center: 7 Key Trends Driving a Massive Transformation (Part 1)

Cloud

There is no doubt that we're in the midst of a sea change when it comes to consumer behavior. New technologies have completely transformed consumer expectations and buying behavior, making it more difficult for brands to acquire new customers and earn their loyalty. Contact centers are now under pressure to adapt to the rapidly changing technology landscape and consumer expectations. There are seven key trends that will impact contact centers as they evolve to meet these shifting expectations.

Liz Osborn

5 Reasons Why Contact Center Outsourcers (BPOs) + Cloud Contact Center Solutions Are Better Together

Cloud

Contact center outsourcers greatly benefit from leveraging modern technology solutions that help them provide and manage turnkey customer engagement programs. More and more outsourcers are discovering the advantages and flexibility that CLOUD contact center software can provide. Here are just a few examples of what the CLOUD enables contact center outsourcers to do:

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

5 Reasons to "Break-Up" with Your On Premise Contact Center Solution

Cloud

its-over Valentine's Day can be stressful, but staying in a relationship that should have ended long ago makes it even worse. With this in mind, here are five reasons why you should break up with your on premise contact center provider today. 1. They can be difficult: Having a partner that always makes the simplest things complicated can be exhausting.