Benefits from Five9 New Certification on ServiceNow Utah Release

Five9 Blogs

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

May 1, 2023

Partnership is key to providing the best CX experience for not only our customers, but their customers as well. With ServiceNow as a key strategic partner we strive to invest in integration to elevate both the customer and agent experiences. If you may recall, in 2022 we displayed that through our certifications for the Now Platform San Diego release and Now Platform Tokyo release. We continue that momentum with our early success and have been officially certified with the Now Platform® Utah release to help organizations future-proof their business and drive outcomes faster in the face of continued economic uncertainty.

What does “Utah certified” mean for my organization?

While there may be uncertainty in the market, one thing is for sure: Five9 and ServiceNow have you covered. We have done the work on our end to ensure our productized integration continues to align and power our joint customers. Five9 voice continues to compliment the ServiceNow Platform and empower your agents with a single solution, confirming you can upgrade your instance to Utah with confidence. Take full advantage of new ServiceNow functionality and equip your organization by accelerating impact with purposeful automation, minimizing operational and security risk with solutions to boost agility, and simplifying experiences for smarter ways of working.

Simply upgrade your ServiceNow instance to the latest Utah release without having to contact or involve the Five9 team.

“I am excited to announce that our software is now certified to work seamlessly with the Utah release of ServiceNow,” said Travis DeBell, Partner Sales Manager at Five9. “This certification demonstrates our ongoing commitment to providing our customers with the highest quality products and services that integrate seamlessly with their existing technology stack. Customers can now leverage the full power of the Five9 contact center solution, integrated with the latest ServiceNow features, to deliver exceptional customer experiences and drive business success."

“Organizations no longer need to choose between speed and innovation, or great experiences and business growth,” said CJ Desai, president and chief operating officer at ServiceNow. “ServiceNow’s intelligent platform offers fast time to value, continuous net new innovation, and a simplified and seemingly invisible upgrade experience so customers can do more with less and transform their business models. Our latest release is designed for this moment – empowering organizations to maximize efficiency, accelerate ROI on digital spend, and create simplified, connected experiences across their entire value chain.”

See Five9 and ServiceNow in action at Knowledge 2023

Five9 is excited to be in action at Knowledge 2023 in Las Vegas May 14-18. Stop by booth #509 to see how the Five9 and ServiceNow integration provides great customer experience for self-service and works with GPT summarizing the agent and customer interaction.

Check out the Five9 Cloud Contact Center Solutions on the ServiceNow Apps Store and request a demo on the Five9 ServiceNow webpage.