Five9

Challenging Cloud Myths, Part 4

Cloud

Fourth in a series debunking myths about the cloud… Myth#4 – The cloud can’t be customized. The idea that software in the cloud is not customizable is one that has been perpetuated by on premise software vendors and is simply false. In fact, software in the cloud can absolutely be modified to meet a particular organizations needs and in many cases it is less expensive to accomplish than with on premise software. Open APIs enable cloud vendors to deliver low-cost customization options to customers.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Class of 2019 Interns: Summer in Review

Five9

As summer comes to a close, our interns are preparing for their fall schedules and heading back to university. Below our Class of 2019 interns are sharing their highlights from their time at Five9:

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Closing the Metrics Gap with Agent Focus

AI and analytics help agents serve customers—and provide metrics on their performance.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Congratulations! EY Names Mike Burkland Entrepreneur Of The Year 2017 Winner

Five9

Mike Burkland, CEO & President, Five9 was recently named a Winner in the Entrepreneur Of The Year 2017 Northern California.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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The Contact Center of the (Near) Future

Contact center agents, even today, are largely segmented; they have chat, phone and email teams.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Customer Focus Pays Big Dividends for Five9

Customer focus. Every company claims it's a top priority but for Five9 it's THE guiding principle. I joined Five9 in November to build a customer advocacy marketing program and I quickly figured out a key pillar of the company's tremendous success.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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“The Problem Is NOT Customer Service,” Flight Attendants Weigh in on Who Owns Customer Experience

Customer/Digital Engagement

The airline flight attendants were having a passionate conversation about their annual refresher course on customer service.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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