During 2020 we will continue to explore the importance of the contact center in providing a more human experience and how technologies like AI will help empower this. This podcast series is dedicated to all practitioners that are committed to providing great customer service to their customers.
As more companies move their contact centers to the cloud, they find that the technology greatly simplifies setting up at-home agents; all that's required to start taking calls is a computer, a headset, and an Internet connection. This is leading to an explosion in work-at-home agents.
Houston… We have a... change of plans. We are heading to San Jose, California! In T-minus four days, the third annual Zoomtopia is set to take off at the San Jose McEnery Convention Center and Five9 is a proud sponsor of this year’s event.
With more than half of Americans planning to search for a new job over the next 12 months, many employers are looking for ways to keep their workers engaged. Most of us have adjusted to a remote or a hybrid work style, but now it’s time for companies to rethink what that experience is like. They’ll need to re-evaluate – not just from a technology and environment standpoint but from a leadership, change management, and career-growth perspective as well.
The following post is from guest contributor, Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics. You can follow Sheila on Twitter @McGeeSmith.
Your favorite brands are all over social media to update followers on company news, teach tips and tricks, share interesting industry topics, and engage with customers.
