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More Fun, Less Stress: Enjoy an App-Enabled Summer

This blog was originally posted on blogs.salesforce.com by Matt Wolf.

Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Multi-Layer Dispositioning for Social Care

By Ed Margulies A big challenge for practitioners of social engagement for customer care is the proper dispositioning of customer posts and interactions. In traditional contact centers, dispositioning can be handled by case management systems, ACD outcomes and CRM systems.

Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Niki Hall, VP Corporate Marketing, Five9, Named Finalist for Stevie Women in Business Award

Niki Hall, VP Corporate Marketing Five9, was recently named a finalist for a Stevie Women in Business Award.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Notable Tweets From Top Analysts at Enterprise Connect 2017

Five9 was at Enterprise Connect last month where the team met with top industry analysts covering customer experience.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Positive Customer Experience > Cost-Cutting Approach

Positive customer experience means each channel is consistent, each touch point makes sense, each rep knows what they’re discussing, etc.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Q & A Discussion with Renowned Contact Center Expert Sheila McGee-Smith [Part 1]

McGee-Smith recently spoke at the Five9 2018 Sales Kickoff sharing her insights about the contact center industry and the 2017 forecast.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Q & A Discussion with Renowned Contact Center Expert Sheila McGee-Smith [Part 2]

Sheila McGee-Smith presented at the Five9 2018 Sales Kickoff discussing her insights about the contact center industry and the upcoming forecast for this year.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Call 1-800-553-8159 to learn more about Five9

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