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The Future of CX is Bright - Zendesk Recap

Much like the city (Copenhagen) in which he founded the company ten years ago, the way that Zendesk is redefining customer service through their modern design and futuristic approach still holds true today through the innovative brands that they work with and whom we heard from at these events.

Growth Hacking Meets Customer Service

By Edwin Margulies The principles of growth hacking are extensible and can be applied to the realm of customer service.

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Happy Holidays!

As you make this season of giving memorable for your families, friends, customers and partners, everyone at Five9 would like to thank you for your help in making 2018 one for the books.
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Has Pokemon Go Cracked the Code on Customer Engagement?

As the digital experience that went mainstream in a few short days, Pokémon Go is by far the most addictive game being played today and the one almost everyone is talking about.
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Heading into Oracle Modern CX Show with Five9 and Total Wine & More on the Main Stage

For those of you who haven’t spent time there, Chicago brings back great memories and Five9 has managed to include all of them into our plans next week.
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My Highlights from Oracle Modern CX 2017 - This Year Vs. Last Year

Customer Experience topics were discussed last week while I was at Oracle Modern CX Conference
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Hot Vendor Alert: Five9 Recognized in Digital Communications by Aragon Research

Here at Five9, we have been recognized by Aragon Research as a “Hot Vendor” in Digital Communications.

Call 1-800-553-8159 to learn more about Five9