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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Sheila McGee-Smith

Q & A Discussion with Renowned Contact Center Expert Sheila McGee-Smith [Part 2]

Sheila McGee-Smith presented at the Five9 2018 Sales Kickoff discussing her insights about the contact center industry and the upcoming forecast for this year.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Sheila McGee-Smith

Q & A Discussion with Renowned Contact Center Expert Sheila McGee-Smith [Part 1]

McGee-Smith recently spoke at the Five9 2018 Sales Kickoff sharing her insights about the contact center industry and the 2017 forecast.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

bridge

2017 Year in Review: Top 6 Industry Recognition Articles

As for a year in review of Five9 milestones, here are my favorite articles that capture these 2017 memorable moments.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

CCW Excellence Award Dinner

Calling All Contact Center Professionals: Submit For The Excellence Awards

This year Five9 has the privilege to host the CCW Excellence Awards gala to honor the most innovative contact center solutions and individuals.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Happy Holidays

It Is True - Five9 Took on the World in 2017

It's the perfect time to share some impressions of the International part of Five9 with you.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Articles

Top 10 Articles on Trust, Technology, and Cloud for 2017

Looking back on and all the top articles for 2017, I found three themes: Trust, Technology, and Cloud.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Contact Center Predictions

Q & A With Industry Leaders About Their 2018 Contact Center Predictions

As the end of 2017 is winding down, it’s a great time to reflect on what’s happened over the last 12 months.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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