Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

When it Comes to AI in Customer Service, Humans Still Reign Supreme

AI and Automation

Artificial Intelligence (AI) is making headlines as the hottest technology on the market for businesses. Many organizations are seeking

Colin Shaw

Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s first organizations devoted to customer experience. Colin is an international author of six best-selling books and an engaging keynote speaker & also recognized as one of the original top 150 Business Influencers by LinkedIn. Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA.

Follow Colin Shaw on Twitter @ColinShaw_CX.

Answers to the AI Questions You've Been Too Afraid to Ask [Part 2]

AI and Automation

What can AI do? What can't it do? AI today falls into a sort-of catchall. Truthfully, AI is in a blank slate mode. The programs today can reach almost

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Answers to the AI Questions You’ve Been Too Afraid to Ask [Part 1]

AI and Automation

Worried about the recent surge of artificial intelligence (AI), Chatbots and our impending botnet overlords? No need. Our sophisticated future tech is here

Five9

Could Congress Force Call Centers to Stay in The US?

Cloud

Last month, Congress reintroduced a bill that could deter certain companies from sending call center jobs over seas. The United States Call Center Worker and Consumer Protection Act of 2017 would make certain offshoring call center companies ineligible for grants or guaranteed loans from the government.

Real-Time Resolution for the Modern Contact Center

Events

How can businesses provide a great customer engagement experience that lets customers know that they are truly valued and that their time is respected?

Blair Pleasant

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

How AI Could Get It Wrong for CX

AI and Automation

Artificial intelligence (AI) is the future of customer experience (CX). Having machines that predict what customers do can only help CX, right?

Colin Shaw

Follow Colin Shaw on Twitter @ColinShaw_CX.

3 Ways to Show Your Agents Some Love on Valentine's Day

Employee Engagement

Contact center agents need to be shown some love, and Valentine's Day seems like a perfect day to start giving them the right tools they need to deliver great customer experiences.

Five9

Five9 Blog

When it Comes to AI in Customer Service, Humans Still Reign Supreme

Answers to the AI Questions You've Been Too Afraid to Ask [Part 2]

Answers to the AI Questions You’ve Been Too Afraid to Ask [Part 1]

Could Congress Force Call Centers to Stay in The US?

Real-Time Resolution for the Modern Contact Center

How AI Could Get It Wrong for CX

3 Ways to Show Your Agents Some Love on Valentine's Day

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