Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

4 Ways to Make Every Agent a Super-Agent with Five9 CRM Integrations

Cloud

How can you help your agents become “super-agents”? There are lots of ways we can assist your agents so they can be their best. From implementing helpful applications to good old-fashioned coaching. However, a great place to start is connecting your agents with the treasure trove of customer information in your CRM.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

New Certified Integrated Network Partner Program

Five9 Blogs

Five9 is in the process of rolling out a series of new Partner Certification Programs! These programs – and the accompanying partner badges that signify certification – will demonstrate to customers that our partners have met certification requirements across varying sales and service specializations.

Five9

Five9 to Continue to Disrupt Markets and Transform Customer Engagement as a Standalone Company

Five9 Blogs

Five9 announces that they will not be moving forward with proposed acquisition by Zoom.

Rowan Trollope CEO

Rowan is a recognized Silicon Valley leader and has a depth of experience in software solutions and cloud innovation. He is a self-proclaimed geek and taught himself to program on a Commodore 64 at a local Radio Shack and holds a number of patents in computer security and operating systems.

Five9 Knows Business Process Outsourcers

As a BPO, you must remain flexible enough to satisfy every client’s whim, while keeping costs in check and service levels satisfactory. Your success comes from managing to consistency in the business, all while providing a brand-match for your clients.

Five9

What does Chrome Enterprise Recommended mean for your Five9 Contact Center?

Cloud

Ease of deploying a remote workforce and security of information are key considerations for many companies. These considerations apply equally to knowledge workers as well as contact center agents and supervisors.

Five9

What is meant by an Engagement Capacity Gap?

Employee Engagement

Businesses today are in a tough place. Organizations must manage the increasing number of interactions and channels while balancing customer and employee expectations. Meanwhile resources tend to remain flat or even decrease. Huw Jones from Verint checks in and checks out what can be done.

3 Gründe, uns auf dem Contact Center Summit zu besuchen!

Events

Sie werden die Gelegenheit haben, die neuesten Trends im Bereich Contact Center Technologien zu entdecken und zu erfahren, wie die Technologie von Five9 Unternehmen dabei hilft, die von Kunden erwarteten Erfahrungen zu liefern und wie sie Ihre Agenten motiviert und unterstützt.

Five9 Blog

4 Ways to Make Every Agent a Super-Agent with Five9 CRM Integrations

New Certified Integrated Network Partner Program

Five9 to Continue to Disrupt Markets and Transform Customer Engagement as a Standalone Company

Five9 Knows Business Process Outsourcers

What does Chrome Enterprise Recommended mean for your Five9 Contact Center?

What is meant by an Engagement Capacity Gap?

3 Gründe, uns auf dem Contact Center Summit zu besuchen!

Call 1-800-553-8159 to learn more about Five9