Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Part I: The Contact Center, Retail’s NRF Converge, and the Post-Pandemic Shopper

Events

Why were the words "Contact Center" not mentioned at the 2021 National Retail Federation's Converge conference?

Jeff Woodland Director of Vertical Marketing

Part 5: Three UC Integration Mistakes to Avoid When Looking for a Solution

Cloud

As you search for technology to help shape your business into the “new normal,” there are a few things you need to understand before making the change. Here are three mistakes you should avoid when it comes to a UC integration solution...

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Calculating the Cost-Benefit of Usage-Based and Unlimited Pricing Models

Five9

Interest in usage-based pricing has increased over the past year. After all, it seems so easy – pay only for what’s used. And while it might be easy, it isn’t necessarily cheaper. Like with most things, there is a time and place for it. Five9 offers customers both usage-based pricing, sometimes referred to as “per-minute pricing,” as well as concurrent and seat-based licensing.

Jon Anderson Senior Director, Marketing

Jon Anderson has worked in contact center marketing for 25 years for several manufacturers – most are still in business. He began in marketing communications and worked his way into technical marketing. He’s also worked from home for 15 of those years and for Five9 since 2018.

Part 3: How Unified Communications Integration Improves the Customer Experience

Customer/Digital Engagement

Welcome to Part 3 in the Five9 UC Integration blog series! In last week’s blog, we discussed 3 Tips to Increase Efficiency with a Unified Communications Integration. This week we’ll look at UC from the customer’s perspective and how you can improve the overall experience.

Julian Tiongson Manager, Product Marketing

Part 1: Bridging the Gap Between Contact Center Agents and Subject Matter Experts

Cloud

This blog is Part 1 of the Five9 UC Integration blog series. Read this blogpost to see how Five9 UC Integration comes into play to bridge the gap between contact center agents and subject matter experts in real time.

Julian Tiongson Manager, Product Marketing

Reimagine Self-Service to Give Customers the Experiences They Expect

There are lots of brands out there, and customer service is among the top reasons customers choose one brand over another. In fact, 98 percent of respondents in the same Five9 CSI survey recognize this and see customer experience as crucial for their business to retain customers.

Peter Milligan Senior Product Marketing Manager

Global Scale Vs. Product Velocity: Not an OR but an AND for Five9 CCaaS

At a time when the contact center has become the front door for many businesses, Five9 is helping our customers meet new service demands and provide the excellent experiences that consumers have come to expect.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9 Blog

Part I: The Contact Center, Retail’s NRF Converge, and the Post-Pandemic Shopper

Part 5: Three UC Integration Mistakes to Avoid When Looking for a Solution

Calculating the Cost-Benefit of Usage-Based and Unlimited Pricing Models

Part 3: How Unified Communications Integration Improves the Customer Experience

Part 1: Bridging the Gap Between Contact Center Agents and Subject Matter Experts

Reimagine Self-Service to Give Customers the Experiences They Expect

Global Scale Vs. Product Velocity: Not an OR but an AND for Five9 CCaaS

Call 1-800-553-8159 to learn more about Five9