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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Join us for the Virtual LATAM Five9 CX Summit 2020!

On behalf of Five9, I’m thrilled to invite you to join our Virtual LATAM Five9 Summit this December. As AVP of Business, US East, EMEA, LATAM, and Canada, I will be hosting this informative program on utilizing the cloud to best support your company.
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Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

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When it Comes to Artificial Intelligence, Practical is Powerful

Practical AI’ means - no hype. No buzz words. No jargon. No false promises. Just tangible, accurate business results for companies of any size or scale.
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Peter Milligan Senior Product Marketing Manager
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Five9 Completes Acquisition of Inference Solutions, the Market Leading Intelligent Virtual Agent Platform

We are excited to announce that Five9 has completed the acquisition of Inference Solutions, the market leading provider of intelligent virtual agents (IVAs) as of November 18, 2020.
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James Doran Executive Vice President of Strategy & Operations

James Doran is the Executive Vice President of Strategy & Operations at Five9, responsible for advancing the company’s growth strategy and operational maturity to enable the organization to deliver on its promise. James is a widely respected veteran leader, having led multiple business transformations throughout his 20+ years in the industry.

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[PODCAST] A Conversation with the Communications Protagonist w/ Dave Michels

In some ways, COVID has proved to be a giant social experiment and we're finding out that we can do better than we thought. What's going to happen next with contact centers?
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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[WEBINAR] Leveraging AI to Improve Customer Care and Contact Center Efficiencies

The benefits of AI in the contact center are endless. Not only does it reduce contact center costs and greatly improve efficiencies, but it can enable your agents to not to lose sight of what’s really important in the contact center: customer care.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Inference Takes Next Step Toward Democratizing Conversational AI

Five9 to acquire Inference Solutions - a letter from Inference Solutions CEO, Callan Schebella:
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Callan Schebella CEO, Inference Solutions

Callan is the CEO at Inference Solutions and is based in the Austin office. He has worked his entire career in Voice Automation, Machine Learning and related technologies.

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[PODCAST] Answering the Call to Amplify Your Voice w/ Jeff Woodland

Remember snatching the phone off the wall in the kitchen when you were a kid? What was so exciting about getting a call?
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Call 1-800-553-8159 to learn more about Five9

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