Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Lower Your Agent Attrition with Proactive Contact Center Management

Employee Engagement

The role of a contact center supervisor or manager is tough. Leaders must juggle several strategic initiatives while fostering a supportive environment for agents. Dealing with high agent attrition rates adds even more stress for managers. Management plays a large role in creating the type of atmosphere and culture that keeps agents happy in their role. Here are some helpful, proactive ways you can drive higher agent engagement and, in turn, help to reduce attrition rates.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9 Knows Compliance: How the Cloud Helps you Shore-Up Practices and Secure Customer Data

If only life came with one of those Monopoly “get out of jail” free cards. Then we wouldn’t have to worry so much about things like compliance. But on the flip side, these compliance guidelines keep us safe. Let’s explore how today’s leading companies – large and small – leverage the Five9 Intelligent Cloud Contact Center to reduce stress, eliminate fines, and remain compliant.

Five9

4 Ways to Make Every Agent a Super-Agent with Five9 CRM Integrations

Cloud

How can you help your agents become “super-agents”? There are lots of ways we can assist your agents so they can be their best. From implementing helpful applications to good old-fashioned coaching. However, a great place to start is connecting your agents with the treasure trove of customer information in your CRM.

Five9

New Certified Integrated Network Partner Program

Five9

Five9 is in the process of rolling out a series of new Partner Certification Programs! These programs – and the accompanying partner badges that signify certification – will demonstrate to customers that our partners have met certification requirements across varying sales and service specializations.

Five9

Five9 to Continue to Disrupt Markets and Transform Customer Engagement as a Standalone Company

Five9

Five9 announces that they will not be moving forward with proposed acquisition by Zoom.

Rowan Trollope CEO

Rowan is a recognized Silicon Valley leader and has a depth of experience in software solutions and cloud innovation. He is a self-proclaimed geek and taught himself to program on a Commodore 64 at a local Radio Shack and holds a number of patents in computer security and operating systems.

Five9 Knows Business Process Outsourcers

As a BPO, you must remain flexible enough to satisfy every client’s whim, while keeping costs in check and service levels satisfactory. Your success comes from managing to consistency in the business, all while providing a brand-match for your clients.

Five9

What does Chrome Enterprise Recommended mean for your Five9 Contact Center?

Cloud

Ease of deploying a remote workforce and security of information are key considerations for many companies. These considerations apply equally to knowledge workers as well as contact center agents and supervisors.

Five9

Five9 Blog

Lower Your Agent Attrition with Proactive Contact Center Management

Five9 Knows Compliance: How the Cloud Helps you Shore-Up Practices and Secure Customer Data

4 Ways to Make Every Agent a Super-Agent with Five9 CRM Integrations

New Certified Integrated Network Partner Program

Five9 to Continue to Disrupt Markets and Transform Customer Engagement as a Standalone Company

Five9 Knows Business Process Outsourcers

What does Chrome Enterprise Recommended mean for your Five9 Contact Center?

Call 1-800-553-8159 to learn more about Five9