The Joy of Partnering: BT and Five9

CX Summit 2023 was full of Five9 Joy, and more than 200 Five9 partners gathered with customers, prospects, and Five9ers to discover how people, partners, and customers come together to achieve aligned objectives in the world of CX transformation. Ailbhe McDarby, Manager of Contact Center Propositions at BT, and Juanita Coley, CEO and Founder of Solid Rock Consulting, got together to trade thoughts on the power of partnership and why BT chose to partner with Five9. Their interview highlights the importance of trust, transparency, the evolving role of women in technology, and like-mindedness in a successful partnership. 

After conducting a rigorous selection process, BT selected Five9 as their CCaaS partner over a year ago. The decision ultimately came down to our innovative approach, ability to deliver on our promises, and the respect with which we treat our partners. McDarby emphasized the importance of partnering with a company whose culture aligns with that of BT. Since the beginning of the contact center partnership, customers are realizing the benefits of the sophisticated functionality of the Five9 products and services powered by BT’s award-winning global network. 

McDarby acknowledged the importance of BT partnering with a Leader in the Gartner® Magic Quadrant™ for CCaaS. Thrilled by the recognition of Five9 in this category – which she personally believes to be overdue -- McDarby believes it brings excellent credibility to the BT product portfolio. She adds that customers look to this recognition to ensure confidence in their investment and the positive changes it will bring to their organization. 

The interview also touched on the evolving role of women in technology. Underrepresented in the industry for far too long, women are making strides as more and more become technology leaders. Supporting and encouraging women in technology is essential to building a diverse and inclusive industry, leading to better outcomes for everyone. McDarby believes that companies must do more to promote women in senior-level positions; initiatives including The 30% Club and sponsorship of events such as BT Young Scientist can help encourage young girls to pursue STEM disciplines. A strong advocate for women in technology, Juanita works to support and encourage other women to pursue STEM disciplines and become technology leaders. 

The power of partnership is crucial for any successful business. Five9 is committed to delivering a best-in-class partner experience and helping partners succeed through thoughtful partner management and a focus on enablement and execution.  Our partnership serves as a reminder that trust, transparency, and a shared focus on the customer are essential to our success. 

Read more about the power of the BT + Five9 partnership.