In today’s fast-paced business world, companies must provide customers with efficient, cost-effective, and personalized customer service. AI-powered conversational interfaces like Intelligent Virtual Agents (IVAs) have emerged as a powerful tool to enhance customer experience and increase customer satisfaction. As such, businesses must have skilled professionals who can sell and deploy these technologies effectively. To meet this requirement, Five9 has launched its Five9 University for Partners and a new IVA Sales Certification Curriculum.