Generative AI requires contextual data to perform its tasks effectively. Five9 has introduced GenAI Studio, a platform designed for building generative AI-powered contact centers, reflecting the evolving nature of data needs in AI applications.
With every CX software vendor talking about AI, it is becoming increasingly hard to understand the differences between them. Here at Five9, we believe our differentiation lies with our unique end-to-end process – called the Genius AI Process – which you can read more about here.
The Five9 Genius AI process has four steps: 1. Listen, 2. Analyze, 3. Tailor, and 4. Apply. Each of these phases is accomplished through a combination of technologies in the Five9 Intelligent CX Platform, and our experts help customers use these technologies to accomplish their goals. The part of this process that I am most excited about is Tailor.
