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How SLED Agencies Can Improve Public Interaction

For the public, contacting state, local, or education (SLED) agencies has usually been a matter of finding the right number in a directory or navigating a lengthy list of IVR menu options only to reach a voice mailbox. As these agencies face the labor shortages and impacts of the Great Resignation, reaching a live person and getting answers can be even more frustrating.  

Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9 pride

How the Rainbow Became a Symbol for Pride – and Why it Matters

Show your support during Pride Month by committing time to understanding those in the community and how to be better allies.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

 ServiceNow and Five9: Starting with the End in Mind

Ray Kenny, Director Technology Alliances EMEA, discusses departmental workflows and how to automate them.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Remote contact center agent

How Enterprises use Gamification and Performance Management to Drive Success

Learn how large enterprises use Five9 Gamification and Five9 Performance Management to drive success.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

large family

Improving Local Government Contact Center Experiences

The Five9 IVA provides a personalized experience for all citizens throughout different channels, simplifying municipal services.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9CXSummit

CX Summit Spotlight: Five9 Knows Workforce Optimization

Five9 WFO, which will be a hot topic at our upcoming CX Summit, allows for easy staffing forecasts and an adaptable platform to avoid the stress of spreadsheets.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Working together with AI

How Collaborative Intelligence Creates New Roles for Agents

As AI and humans work together to improve the customer experience, new, exciting roles are emerging for contact center workers.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Call 1-800-553-8159 to learn more about Five9

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