Five9 Guest

Jeff Wartgow, VP, Product Management at Oracle, discusses his recent appearance at CX Summit EMEA.

When we’re looking to define and validate our strategies, we turn to industry analysts to provide us with a holistic picture of what they see in the market. In her look forward into 2023, Robin Gareiss, CEO and Principal Analyst at Metrigy, evaluates the factors influencing future spending in the contact center. Despite the challenging economy, Gareiss finds customer experience is still a priority.

Invoca’s integration with Five9 stitches together online and offline customer experiences in one platform. With Real-time data, contact call centers can work efficiently seeing any areas for improvement to maintain a happy customer journey.

Five9 and Zendesk are intent on transforming customer service and providing value to their customers.

Join experts from Onecom, Five9 and Zendesk for a fireside chat on the evolution of digital channels such as AI, Automation, and Analytics, trends (such as ChatGPT) and their impact in 2023.

Five9 partner Mark Jordan from Babble shares why CX Summit is worth the trip from the UK and why he keeps coming back.

One of the key benefits of the Five9 and Wavenet partnership is the ability to deliver personalized customer experiences at scale.