The benefits of meeting student expectations with a personalized recruitment experience have never been higher, but understanding and communicating those benefits isn’t easy to do. This has created a challenge for higher education admissions and IT decision makers who are tasked with maximizing revenue and minimizing spending.
In a perfect world Interactive Voice Response would have been obsolete for a long time already. Self-service has moved away from the phone to web. That being said, IVR can still be a very useful part of your customer’s journey.
In order to appreciate where we’re going, it’s important to look at how we got here. Over the next six weeks, we are going to reflect on the evolution of the contact center and take a peek into what the future holds.
“Don’t buy a lemon.” It’s one of the first things many people say when you talk about buying a pre-owned car. But what exactly is a lemon? And how do you ensure your new car isn’t one?
