[LIVE WEBINAR] 5 Contact Center Predictions That Will Impact 2020
December 5, 2019
As 2019 draws to an end, it is evident that consumers are demanding better customer service than ever before.
According to recent research, 84% of consumers say that the experience a company provides is as important as its products and services, while 59% are unlikely to continue doing business with you if it requires a lot of effort. To address these heighted demands, the contact center is expected to undergo more changes within the next five years, than it has during the last 25 years.
To prepare your team for success in the year ahead, join us on December 10th as I host our live fireside chat webinar with Rowan Trollope, CEO of Five9 and Sheila McGee-Smith, Principal Analyst of McGee-Smith Analytics, as they will reveal the five contact center predictions that will help your enterprise stay ahead of rising customer expectations in 2020 and beyond, to provide a more human customer service experience.
This fireside chat will cover:
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- The evolving role of the contact center
- New technologies that will superpower agents
- How customer experience is driving business
- The evolving role of the contact center
Space is limited. Reserve your spot today!
