Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources below.

Why Integrate Zoom Phone and Your Contact Center Infographic Screenshot

Infographic Why Integrate Zoom Phone and Your Contact Center

This infographic shows how integrating Zoom Phone and the Five9 Intelligent Cloud Contact Center allows your agents to deliver more seamless customer service and increase first contact resolution.

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Why Integrate Microsoft Teams and Your Contact Center Infographic Screenshot

Infographic Why Integrate Microsoft Teams and Your Contact Center

This infographic shows how integrating Microsoft Teams and the Five9 Intelligent Cloud Contact Center allows your agents to deliver more seamless customer service and increase first contact resolution.

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Inspire, Motivate, and Engage Agents

Workforce optimization tools enable you to engage agents wherever they work to enhance staffing, performance, coaching, and management. Improve customer experiences, engage and empower agents, and boost your bottom line.

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Infographic WFA

Leverage workflow automation to streamline your operations, boost efficiency, and improve process consistency in your contact center. Workflow automation empowers employees, eliminates repetitive work, improves revenues, and provides a better customer experience.

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Infographic Metric Gap

Closing the metrics gap means not only identifying the right metrics to measure success but committing to an end-to-end CX metrics strategy for voice of customer and agent performance.

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Infographic IVA

Most customers prefer self-service when they need support. Give them immediate answers and quick service with intelligent virtual agents (IVAs) that can provide a more human customer service experience while making a positive impact on your bottom line.

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Infographic Five9 Making Customer Service a More Human Experience

From understanding what customers value most when they need assistance from your business to providing the type of service and support that inspires loyalty, it’s important to know what makes today’s customers tick.

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Why Organizations Are Moving to Cloud CX

 Meeting the needs of today’s customers starts with rethinking your business capabilities. Find out why moving to a cloud contact center is the logical path forward in a 21st-century marketplace.

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Infographic Agent Engagement

80% of customers say the experience a company provides is as important as its products and services. See how the right technology creates great agent experiences that empower them to deliver great customer experiences.

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Infographic Agent Assist

Agent assistance technology provides your agents with real-time transcriptions and summaries, targeted guidance, and knowledge base integration so they can provide exceptional customer experiences. Practical artificial intelligence (AI) improves average handle time, resolves issues faster, and improves your bottom line.

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5 Signs IVR to IVA Infographic Thumbnail

IVR vs IVA: Which is Right For Your Call Center

If you’re still using IVR technology that was developed 30 years ago, you’re likely no longer providing the level of self-service that customers expect. You’re also missing out on opportunities to increase your automation rates and reduce service costs.

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Five9 Solution Bundles

Five9 helps you deliver exceptional customer experiences while modernizing your contact center through the power and agility of the Five9 Intelligent Cloud Contact Center.

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reimagine retail how the contact center supports new customer touchpoints

Five9 Retail eGuide 2022

Explore nine innovative customer touchpoints to enhance customer-centric moments. From platforms that encompass a wide approach, such as social media platforms to those that empower 1:1 engagement, learn about opportunities to enhance your strategy.

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Five9 Customer Service Index 2020

The Five9 Customer Service Index 2020 provides data and insights to help businesses better meet their customers’ changing needs and expectations. For the 2020 study, over 1,000 survey respondents were prompted to base their responses on how their attitudes changed and the impact of the COVID-19 pandemic.

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Five9 Customer Service Index 2019

Five9 Customer Service Index 2019 Defining and Tracking Today’s Consumer Expectations and Behaviors with Customer Service – Survey Results

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The Future Is Calling: Why It’s Time to Upgrade Your IVR to an IVA

Who’s answering your calls? Do your callers reach a self-service system powered by interactive voice response (IVR)? If so, you probably know there’s much more powerful technology out there that can provide a better customer experience.

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The Five9 Guide to Making Customer Service a More Human Experience

In this eBook, we explore what customers really want from your business, how the right cloud contact center technology enables you to provide more human experiences across every aspect of their journey, and how these experiences can help you build their loyalty.

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Nextiva UCaaS

Even with the best communication technologies in your arsenal, customers can have fragmented, poor experiences. When employees in customer-facing departments can’t collaborate in real time, organizations face an uphill challenge to deliver seamless customer interactions. Despite the surge in unified communications, many firms haven’t integrated it with their contact centers.

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Natural Language IVAs

Intelligent virtual agents (IVAs) that leverage natural language technology can effectively handle routine contact center tasks while delivering more conversational self-service to customers. The entire experience requires less effort, which research has shown can have a major impact on customer loyalty. This eBook describes the many other benefits of natural language IVAs and provides a framework for realizing those results in your own contact center.

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Intersection of UCaaS and CCaaS for CX eBook Screenshot

The Intersection of UCaaS and CCaaS for CX

Having a unified contact center is critical to a company’s success and the ability to provide customers with the exceptional service and support experiences they expect.

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The Five9 Guide to Contact Center Outsourcers

The Five9 Guide for Contact Center Outsourcers

Today’s customers demand exceptional service and support every time they contact your business.

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Customer Success Book 2024

This e-book features real stories and quotes from our customers, highlighting the challenges they have overcome and how Five9 has helped them achieve their business objectives.

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Five9 Fact Sheet

Five9 provides end-to-end solutions with digital engagement, analytics, workforce optimization, and AI and automation to increase agent productivity and deliver tangible business results.

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how to deliver exceptional digital first omnichannel experiences in the cloud

Digital Engagement

Today's customers expect your brand to have the technology to deliver seamless, connected experiences across channels (phone, email, webchat, SMS, social media, and video) that save them time and provide accurate, timely resolutions to sales or service inquiries. This eBook explains how to deliver the digital-first omnichannel experiences customers want so you can meet their expectations, win their business, and sustain their loyalty.

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Five9 CX Maturity Model

The contact center is your company’s new front door, and providing a consistently exceptional customer experience is essential. But set against a fast-moving technology backdrop, where does your business stand when it comes to CX maturity? How ready is your organization to capitalize on powerful new solutions that make it possible to completely reimagine CX and realize real results?

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Conversational AI for Retail Service Automation

Digital marketplaces are recreating retail and driving new consumer expectations that demand relentless innovation.

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Contact Center Outsourcers Playbook 03 eBook Screenshot

Contact Center Outsourcers Playbook: Scheduling

Contact center managers are tasked with the challenge of balancing staffing levels while maintaining profitability. You want to ensure your contact center is staffed accordingly to deliver a great customer experience. In order to do so, you must look at ways to improve the workload of your agents and optimize their schedules.

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Contact Center Outsourcers Playbook 02 eBook Screenshot

Contact Center Outsourcers Playbook: Training

Delivering a great customer experience starts with your agents but, more importantly, how they are trained. Agents must be empowered to succeed and that all starts within your business. When a new agent is hired, it’s important that they are properly onboarded, trained, and coached for continuous development.

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Contact Center Outsourcers Playbook 01 eBook Screenshot

Contact Center Outsourcers Playbook: Hiring

Customers today are more demanding than ever and expect nothing less than exceptional customer service when interacting with your business. Agents are on the frontline to deliver brand value and the customer experience starts with them. In addition to having essential tech and people skills, they must also understand how to react and solve complex situations when they face them.

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Top 5 Roadblocks to Contact Center Excellence

Many contact centers encounter roadblocks on the road to pursuing operational excellence. Factors like data consolidation, information access, operational visibility, management, and employee engagement often present serious challenges. Five9 Performance Dashboard helps your operation break through theses roadblocks to deliver excellent customer experiences.

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Five9 UC Integration with Zoom Phone

Empower Five9 agents to connect with Zoom Phone back-office workers instantly. Equip your team to increase First Call Resolution and connect everyone together in real time without the hassle of searching, waiting, or getting hung up on.

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Workforce Optimization by Verint

Five9 Workforce Optimization (WFO) solution is powered by Verint, helping organizations of all sizes reach their strategic goals by providing better insight into one of your most valuable enterprise resources – the contact center.

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Five9 Enterprise Workforce Management

Five9 Enterprise Workforce Management (WFM) provides a powerful tool to strategically manage your workforce in the contact center to ensure maximum productivity while meeting the scheduling needs of your agents.

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TCPA Manual Touch Mode

To avoid costly litigation, organizations must keep up with a growing number of government regulations on telemarketing calls, texts, and faxes. Five9 TCPA Manual Touch Mode helps you stay compliant so you can dial with confidence.

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Setting Up Your Remote Workforce for Success

The Five9 Intelligent Cloud Contact Center enables you to transition your workforce to any location around the world, including their homes.

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UC Integration with RingCentral

Collaboration tools continue to evolve, and the cloud has become an avenue for businesses to select best-of-breed technologies to power their contact centers. With Five9 and RingCentral, agents are empowered to utilize internal subject matter experts (SMEs) across the organization to accelerate resolutions and improve the customer service experience.

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Five9 Professional Services

Five9 Professional Services is a team of trusted advisors committed to your success that provides expert guidance at every step of your journey. They work with you to create a contact center that expertly meets your organization’s specific business requirements while exceeding expectations.

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Outbound Cloud Contact Center

The Five9 Outbound Contact Center uses automated dialers to triple your productivity and improve contact ratios. Advanced campaign management and reporting tools make management a breeze.

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Oracle Digital Assistant

Five9 supports the Oracle Digital Assistant (ODA) through the Five9 Adapter for Oracle B2B Service and B2C Service solutions. ODA works seamlessly within the Five9 adapter to interpret the user's intent, automate processes, and deliver contextual responses to a voice or text command.

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Omnichannel Powered by Five9

The Five9 omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.

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Inference Studio Voice Biometrics Solution

In a world where identity fraud is rampant, protecting your customers’ data and keeping your business data intact from perpetrators is vital. Traditional methods to authenticate customers, such as PINs and passwords, fail to deliver a satisfactory customer experience and strong security measures.

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