Contact Center Outsourcers Playbook: Hiring

Customers today are more demanding than ever and expect nothing less than exceptional customer service when interacting with your business. Agents are on the frontline to deliver brand value and the customer experience starts with them. In addition to having essential tech and people skills, they must also understand how to react and solve complex situations when they face them.

Read this playbook to learn:

• Characteristics to consider when looking to hire agents
• Where to potentially find your next great agent
• Why it’s important to think long-term retention