Five9 Workforce Optimization, Powered by Verint

It’s no secret that a great customer experience leads to customer advocates and higher revenue. By leveraging the right solution you can enable more meaningful interactions and create a more memorable customer experience.

Five9 Workforce Optimization (WFO), powered by Verint, helps you achieve your strategic goals by providing actionable insights into your contact center.

Read this data sheet to learn:

• How Five9 WFO, powered by Verint, can transform your contact center into a customer engagement center and a valuable source of customer insight
• How Performance Management can help you make better data-driven decisions
• How to take your customer service to new heights using speech analytics to quickly process, categorize, and evaluate up to 100 percent of calls