Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources below.

Roundpoint Case Study

Receiving over 570,000 calls a month, RoundPoint Mortgage is one of the nation’s largest, fully integrated, non-bank mortgage servicing companies with offices located in Fort Mill, SC and Dallas, TX. RoundPoint moved to the cloud from its on premises contact center solution to provide “white glove services” to customers.

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RIT Case Study

Founded in 1829 and internationally recognized, Rochester Institute of Technology (RIT) has more than 15,000 undergraduate and 3,000 graduate students in nine colleges. RIT wanted to improve its customer service experience and was in the process of transitioning the information and technology services (ITS) to a one-stop shop where it could provide a rich campus experience.

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Regent University Case Study

Regent University wanted to improve its communications channels and scale to meet growth goals. With Five9, they were able to move to the cloud with ease and scale on demand, enable an omnichannel experience so students could interact on their channel of choice and leverage workforce management and workforce optimization to improve agent scheduling and efficiency.

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NJ 2-1-1 Case Study

NJ 211 is a statewide network of local 211 information and referral providers for New Jersey. The organization needed work-from- home capabilities, the flexibility to scale, and a cloud contact center solution with web capabilities.

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NexRep Case Study

Learn how NexRep operates outsourced full-service call centers that provide multichannel customer service and direct response sales for hundreds of enterprise companies across multiple industries. For more than 16 years, NexRep has turned to Five9 to power its technology transformation.

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KAR Case Study

Receiving over 570,000 calls a month, RoundPoint Mortgage is one of the nation's largest, fully integrated, non-bank mortgage servicing companies with offices located in Fort Mill, SC and Dallas, TX. RoundPoint moved to the cloud from its on premises contact center solution to provide white glove services to customers.

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Jackson Hewitt Case Study

Read the case study to learn how Jackson Hewitt was able to scale quickly, improve agent performance, and effectively coach agents, forecast staffing during volume spikes, and provide transparency into agent activities and leverage data to improve the customer experience.

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Ian Williams Case Study

Ian Williams is one of the largest privately-owned property services companies in the UK, specializing in the social housing, education, and commercial sectors. The contact center is the “shop window” of the company and plays a pivotal role in the daily provision of services to its customers. Ian Williams was burdened with a legacy system that no longer met the needs of the business and wanted to move to a cloud contact center solution that could integrate with its job management system, ensure business continuity, provide robust reporting, and deliver an exceptional customer experience.

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Hoglund Case Study

Hoglund handles over 6,000 net new calls on a daily basis and realized they would not be able to handle the call flow. Streamlining the contact center experience Hoglund moved the entire office to Five9 with amazing results within months of deployment.

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Gonzaba Case Study

Gonzaba Medical Group (GMG) had a problem. Patients of the healthcare provider, which has delivered comprehensive services in the San Antonio region for over 60 years, had to wait on hold for extended periods of time when they needed assistance. GMG also had challenges with its on premises legacy system and wanted to improve the efficiency of its contact center operations.

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Connectwise Case Study

ConnectWise empowers technology solution providers to succeed with software, services, and integrations. ConnectWise Assist offers white-labeled help desk services with highly skilled technicians responding to approximately 40,000 interactions every month.

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Healthcare Industry Solution Brief Screenshot

Five9 for Healthcare

Five9 is a trusted partner to healthcare providers, insurance providers, and medical companies to help extend and deepen the continuum of care with innovative communications solutions for exceptional patient and member support.

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Five9 Solution Overview

The Five9 Intelligent Cloud Contact Center is helping transform the contact center to be the front door of your business to ensure that every customer interaction provides an extraordinary customer experience.

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Five9 Five9 Intelligent Virtual Agent for Healthcare Screenshot

Five9 IVA for Healthcare

Providing a seamless customer experience has never been more important for healthcare institutions. Consumers expect 24/7 access, responsive service, and plenty of options for managing their accounts. They also increasingly prefer organizations that leverage emerging technologies to make it easier to do business with them.

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Five9 Five9 Intelligent Virtual Agent for Financial Services Screenshot

Five9 IVA for Financial Services

Providing a simple, seamless customer experience has never been more important for financial institutions. Consumers expect 24/7 access, responsive service, and plenty of options for managing their accounts. They also increasingly prefer organizations that leverage emerging technologies to make it easier to do business with them.

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Five9 Certified Caller

With the Federal Communications Commission (FCC) in the United States and the Canadian Radio-Television and Telecommunications Commission (CRTC) taking action to protect against robocalls, Five9 is taking a leadership position to ensure Five9 customers can confidently and securely make outbound calls.

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Five9 NexRep - Trust

Teddy Liaw, CEO of NexRep, describes his company’s partnership with Five9, his biggest technology challenges, and why he trusts the Five9 team to deliver.

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Time to Move Your Enterprise Contact Center to the Cloud

Most businesses know that providing the type of exceptional experiences today’s customers expect requires migrating to the cloud due to the many benefits cloud contact centers offer. But moving your contact center to the cloud is a big decision that requires considerable due diligence. This whitepaper is designed to help evaluate your current contact center and determine whether now is the right time to move to the cloud.