Five9 Intelligent Virtual Agent for Healthcare
Providing a seamless customer experience has never been more important for healthcare institutions. Consumers expect 24/7 access, responsive service, and plenty of options for managing their accounts. They also increasingly prefer organizations that leverage emerging technologies to make it easier to do business with them.
AI-powered intelligent virtual agents (IVAs) and chatbots can help healthcare institutions create the highly efficient and engaging experiences customers expect – all while increasing employee productivity and reducing costs. Healthcare IT decision-makers agree that IVAs have yielded a positive ROI, that automating more customer support tasks has benefited their workforce, and that automating more customer support tasks has helped improve customer relationships and loyalty.
Read this industry solution brief to learn how Five9 IVAs can boost healthcare experiences by improving:
- Patient support and health information
- Appointments
- Prescription management
- HIPAA compliance and frictionless authentication
- Test center locator
- Payments and collections
- Health insurance enrollment, eligibility assessment, and plan management
